New Provider Relations Mailbox for MeridianTotal (Medicare-Medicaid Plan), YouthCare and Ambetter
Date: 07/17/20
In January 2020, Centene Corporation finalized the acquisition of Wellcare, parent company of MeridianHealth. As part of the acquisition, Centene divested the Illinicare (Family Health Medicaid), Medicare Advantage and LTSS line of business to CVS Health, and retained the MMAI, YouthCare (Foster Care), and Ambetter marketplaces products.
Centene is committed to providing a streamlined process to ensure your provider inquiries are answered in a timely manner. As such we have established a new Provider Relations Mailbox for Centene retained lines of business ILProviderNetwork@centene.com. This mailbox will not be replacing the ILRosterSubmission@centene.com and you should continue to submit your rosters here for appropriate processing and to avoid any delays.
- For the programs now with CVS Health - Illinicare (Family Health Medicaid), Medicare Advantage and LTSS, continue to email the mailbox you currently utilize.
- For programs that you may be contracted with MeridianHealth, continue to email the mailbox you currently utilize.
- For MeridianTotal, YouthCare and Ambetter (Centene programs):
- Effective 7/15/2020, provider inquiries should be submitted to ILProviderNetwork@centene.com.
For inquiries submitted prior to this notice, there is no need to resubmit directly to Centene, unless you choose to do so. We are working with CVS Health to ensure all provider inquiries previously submitted to ProviderRelations_IL@centene.com are responded to accordingly.
If you have questions, please call provider services at the numbers below:
- Ambetter Provider Services: 855-745-5507
- YouthCare Provider Services: 844-289-2264
- MMAI Provider Services: 877-941-0482
Thank you for partnering with us and all you do to provide care for our members.