Members can get free rides
We want to make it easy for members to access the care and support they need. That’s why YouthCare members can get free rides to care appointments, family visits, and more.
Remember, always call 911 in emergencies. YouthCare transportation benefits are only for routine, non-emergency trips.
The right ride for each member
We’ll provide the benefit that best meets the member’s needs. This could include
- Gas reimbursement
- Public transportation
- A door-to-door trip (if medically necessary)
- A rideshare service
- Americans with Disabilities Act (ADA) paratransit
We also connect members and their families to resources that help with their general transportation needs. These resources include reduced-fare programs from the Regional Transportation Authority. Contact your GuidedCare Care Coordinator to learn more.
Getting members where they need to go
We offer free rides to places that support happier, healthier lives for our members:
Medical services
Mental health services
Court-ordered appointments and activities
Visits with the member’s siblings and biological family
Community resources, like going to food pantries
Activities and events that support the member’s cultural or ethnic identity
Learn more in the Member Handbook
How to schedule a ride
Call Member Services or your Care Coordinator to book a ride. Try to call at least 3 days in advance. You can also use the handy MTM app to book a ride.
Schedule a ride right from your smartphone.
Download the MTM app today.
To schedule the ride, we’ll need the following information:
- Member name
- YouthCare ID number
- Pickup destination and phone number
- Drop-off destination and phone number
- Provider name and appointment date/time (if going to a care service)
- Name and age of additional passengers
- Any special equipment needed
Please note that youth under the age of 18 cannot ride alone. They must be accompanied by an adult at least 18 years of age. (Members under 18 who are pregnant or parenting can ride without an adult.)
Urgent and emergency situations
Sometimes you need care services with less than 3 days advance notice. We’re here to help.
- For urgent rides on the same day or the next day, call Member Services.
- For emergency rides, always call 911. Members are covered for transportation by ambulance (emergency) using your YouthCare Member ID.